Refund Policy

If you receive a damaged or tampered product, please inform our Customer Care team within 24 hours of delivery, along with supporting images or a video of the product and packaging.

We'll review it promptly and arrange a replacement or refund based on the situation. Images or a video at the time of unpacking of the product is compulsory

As a fragrance product, once delivered, a Da Attar item cannot be resold or reused — for hygiene and safety reasons, this is standard practice across the fragrance and personal-care industry. Because of this, we do not offer refunds on delivered orders. In confirmed cases of a damaged, tampered, or incorrect product (reported within the 24-hour window above), we will address it through a replacement or exchange rather than a refund.

Exchanges are accepted only where the product is found to be damaged, defective, or incorrect on delivery, and only if reported within the 24-hour window above. Products must be unused and in their original packaging for an exchange to be processed. All exchange requests are subject to verification by our team before approval.

Once an order is confirmed, it cannot be cancelled. We begin preparing orders for dispatch shortly after confirmation, so we're unable to accommodate cancellation requests past this point. Please review your order carefully variant, quantity, and delivery address before confirming your purchase.

In rare cases such as stock unavailability, a pricing or listing error, or a failed verification check Da Attar reserves the right to cancel an order. If this happens, we'll notify you and process a full refund to your original payment method. Da Attar's decision in such cases is final.